What is the status of my order?
We will provide you with a Tracking Number when your order ships. Orders are typically shipped as in 1-3 business days. Standard ground delivery times (Fed Ex, UPS, Loomis) apply; typically 1-5 days. If it has been longer than the above stated time please e-mail firstname.lastname@example.org and we will respond as quickly as possible. We cannot respond to all inquiries of orders that still fall within standard delivery times.
What type of delivery method should I expect?
A courier company will be used to deliver all orders. A particular courier company will be assigned based on factors such as the type of products ordered, size of the order, and destination. Please inspect your items immediately upon delivery. Once signed for, the product is your property and Wall Theory is no longer responsible for it.
Can I request expedited shipping for an additional fee?
Yes, please contact us at 1-866-666-0309 and we can help you out.
Are there samples of your products?
Yes, you can find samples of our products listed in their product pages.
What is your return policy?
For all the details on our return process please review our Return Policy.
What happens in the case of damaged product upon arrival?
If you notice any damage to your order upon delivery to your front door, please contact us immediately. It is important that you do not sign for damaged product. Once signed for, the product is your property and Wall Theory is no longer responsible for it. Please refer to our Return Policy page for more details.
Do you offer trade pricing/volume discounts?
Yes, please contact us to see if your order qualifies.
I didn't receive an e-mail confirmation for my order.
Please check your spam folder; if you can't locate the e-mail please contact us.
Does the product come with a warranty?
Wall Theory warrants our products to be defect free in the materials and workmanship. Normal wear and tear is not covered and considered normal. Damage due to customer accident or misuse is not covered. Natural variations in products are not considered defects. The customer must exercise proper care to minimize any such damage. Handmade products will generally vary in color or texture from item to item. Due to the nature of electronic media, color of actual product may differ slightly from pictured. Dye lots and item availability may change without prior notice.
How do I return an item?
Please visit our Return page.